So funktionieren SUNLU Points

  1. Registrieren / Anmelden

    Erstelle ein Konto im SUNLU DE Store (de.store.sunlu.com) und erhalte 20 Punkte.

    +20 points

    Jetzt anmelden

  2. Online einkaufen / Teilen

    Sammle Punkte für jeden Einkauf, jedes Teilen und jeden besonderen Anlass.

    Verdienstmöglichkeiten

  3. SUNLU Points sammeln

    1 Punkt für jeden ausgegebenen 1. (Bei manchen Sonderaktionen gibt es zudem kostenlose Punkte.)

    Melde dich an, um deine Punkte zu überprüfen.

  4. Prämien einlösen

    Löse SUNLU Points gegen Gutscheine, Geschenkkarten, kostenlose Produkte und Ähnliches ein.

    Zum Einlösen anmelden

Bereits Mitglied? Melde dich an, um deine Punkte zu sehen.

Überprüfen Sie jetzt Ihren Kontostand sowie die Prämien, die Sie einlösen können.

Kostenlos beitreten Einloggen

Verdienstmöglichkeiten

Punkte werden Ihrem Konto automatisch gutgeschrieben.

  • Jede Bestellung

    Eine Bestellung aufgeben

    1 Punkt pro 1 Umsatz

    Nach jeder Bestellung werden Punkte gutgeschrieben.

    Jetzt einkaufen
  • Einmalgebrauch

    Ein Konto erstellen

    15 points

    Ein Willkommensgeschenk direkt bei der Anmeldung.

    Jetzt anmelden

  • Auf Facebook teilen

    10 Punkte pro Aktie

    Teile SUNLU mit deinen Followern.

    Zum Teilen anmelden
  • Einmal im Jahr

    Geburtstagsbonus

    20–60 Punkte an deinem Geburtstag

    Je höher dein VIP-Status, desto größer dein Geburtstagsgeschenk.

    1. Bronze 20
    2. Silver 30
    3. Gold 40
    4. Platinum 50
    5. Diamond 60
    Melde dich an, um deinen Geburtstag hinzuzufügen.

  • Einen Freund einladen

    20 Punkte pro Bestellung eines Freundes

    Dein Freund erhält einen Rabatt, du erhältst Punkte.

    Zum Einladen anmelden

Jetzt einkaufen & Punkte sammeln

Wählen Sie Ihre 3D-Druck-Partner aus

Ein einziger Trocknungszyklus kann 99,99 % der Probleme beim 3D-Druck beseitigen.

Kostenloser Versand

[Jetzt im Angebot] SUNLU AMS Lite Heater

Speziell für das Bambu Lab AMS Lite entwickelt. Filament-Trockner mit Dual-Airflow, bis 70 °C, kompatibel mit PLA, PETG, ABS, ASA und PA

€139,99

Ways to Redeem

Turn your SUNLU Points into coupons, free filament and gift cards.

Log in to see which rewards you can redeem.

Log in Join for free

Rewards are added to your account as a code you can use at checkout.

Refer a friend

Give 5% off, get 10 points

Share SUNLU with friends who print. They save on their first order, and you earn SUNLU Points when they buy.

You get

10 SUNLU Points

When your friend places their first order

Your friend gets

5% off coupon

On their first SUNLU order

900+ friends have already claimed their discount

Get your referral link

Log in or create a free account to get your personal link.

Log in Join for free

How it works

  1. Share your link

    Copy your personal link or share it straight to social media.

  2. Your friend saves

    They get a 5% off coupon for their first order.

  3. You earn points

    Get 10 SUNLU Points once their first order is placed.

Referral rewards apply to new customers only. Self-referrals don't count.

VIP Rewards & Perks

Spend more in a calendar year to move up a tier and unlock bigger rewards.

See your VIP tier

Log in to check your tier and how close you are to the next one.

Log in Join for free

  1. Bronze

    Spend €0

    3/9 benefits

    Entry reward

    5 SUNLU Points

    Perks

    • Earn points at a 1x rate
    • Standard free shipping (based on shipping policy)
    • Birthday bonus: 20 SUNLU Points
    • Exclusive member discount
    • Pre-order new products early
    • Anniversary special offers
    • Exclusive access to new product reviews
    • Dedicated customer service support
    • Annual gift package / mystery gift

  2. Silver

    Spend €500

    5/9 benefits

    Entry reward

    10 SUNLU Points

    Perks

    • Earn points at a 1x rate
    • 5% exclusive discount
    • Free shipping (excluding remote areas)
    • Birthday bonus: 30 SUNLU Points
    • Anniversary special offers
    • Pre-order new products early
    • Exclusive access to new product reviews
    • Dedicated customer service support
    • Annual gift package / mystery gift

  3. Gold

    Spend €1.200

    6/9 benefits

    Entry reward

    15 SUNLU Points

    Perks

    • Earn points at a 1x rate
    • 8% exclusive discount
    • Free shipping on orders over €500
    • Birthday bonus: 40 SUNLU Points
    • Pre-order new products 24 hours early
    • Anniversary special offers
    • Exclusive access to new product reviews
    • Dedicated customer service support
    • Annual gift package / mystery gift

  4. Platinum

    Spend €2.500

    9/9 benefits

    Entry reward

    25 SUNLU Points

    Perks

    • Earn points at a 2x rate
    • 10% exclusive discount
    • Free shipping on orders
    • Birthday bonus: 50 SUNLU Points
    • Pre-order new products 48 hours early
    • Anniversary special offers
    • Exclusive access to new product reviews
    • Dedicated customer service support (high priority)
    • Annual gift package / mystery gift (high value)

  5. Diamond

    Spend €5.000

    9/9 benefits

    Entry reward

    50 SUNLU Points

    Perks

    • Earn points at a 2x rate
    • 12% exclusive discount
    • Free shipping on orders
    • Birthday bonus: 60 SUNLU Points
    • Pre-order new products 72 hours early
    • Anniversary special offers
    • Exclusive access to new product reviews (priority)
    • Dedicated customer service support (highest priority)
    • Annual gift package / mystery gift (higher value)

VIP status is based on your spend in a calendar year and lasts until the end of the following year.

FAQs

Membership

1. What is the SUNLU Points Rewards Program?

With the "SUNLU Points Rewards" loyalty program, customers can earn SUNLU points in the official SUNLU online shop (store.sunlu.com) ("SUNLU Store"), which they can redeem for rewards and membership benefits as a thank you for their loyalty.

2. Who is eligible to join the SUNLU Points Rewards Program?

Anyone over the age of 13 in the EU or over the age of 14 in the US (or the age required by local law) can join the program.

3. How can I sign up for the SUNLU rewards program?

If you already have an account in the official SUNLU online shop (de.store.sunlu.com) (“SUNLU DE Store”), you are already signed up. Simply log in to your account. If you do not have an account yet, register for a SUNLU points account to start earning rewards.

Note: You must be registered for the SUNLU points rewards program to earn SUNLU points.

4. Is there any cost associated with participating in the SUNLU points reward program?

No, participation in the rewards program is free of charge.

5. Do my premiums, benefits, and SUNLU points have a monetary value?

No. The rewards, benefits, and SUNLU points collected as part of the loyalty program have no cash value and cannot be transferred to other persons. Please note that SUNLU points cannot be exchanged for cash or transferred between accounts.

6. Can I merge two different SUNLU accounts?

No, SUNLU points collected on different accounts cannot be combined or added together under any circumstances.

7. Where can I find my redeemable SUNLU points?

Please read the step-by-step guide to check your SUNLU points balance.

FAQs

Earn SUNLU points

1. Where can I collect SUNLU points?

SUNLU points can be collected in the official SUNLU online shop (de.store.sunlu.com) (“SUNLU DE Store”). To collect SUNLU points, you must be logged into your SUNLU account at the time of purchase or perform other eligible actions that qualify for rewards.

2. How can I collect SUNLU points?

You can collect SUNLU points in the following ways: Make a purchase in the official SUNLU online shop (store.sunlu.com) ("SUNLU Shop") while logged in. Complete one-time reward tasks such as registering an account, completing your profile, subscribing to SUNLU emails, or making your first purchase in the official SUNLU online shop (store.sunlu.com) ("SUNLU Shop")

3. When will I receive my SUNLU points?

Purchases on the website and associated tasks: Credits will be posted approximately 30 days after successful payment. (Note: This applies to all shopping rewards, including the first purchase.)

Other one-time tasks: Credits will be posted immediately upon completion of the task.

4. What should I do if I believe that my SUNLU points have not been credited to my account correctly?

If you have any questions regarding your member account, please contact SUNLU customer service at sales02@sunlu.com

5. Do SUNLU points have an expiration date?

Yes. SUNLU points collected after the start date expire one year after they are unlocked. Expired SUNLU points will be deducted from your account.

6. Kann ich SUNLU-Punkte für frühere Transaktionen sammeln, die vor dem Start des SUNLU-Punktprämienprogramms getätigt wurden?

No. SUNLU Points can only be obtained by making purchases after signing up for the SUNLU Points Rewards Program.

7. Can shipping or tax fees earn SUNLU Points?

Nein, SUNLU-Punkte werden nicht für Versandkosten oder Steuern vergeben.

8. Can I earn SUNLU Points on discounted or gift card purchases?

No, SUNLU Points are not earned on discounts or credits linked to a product or service.

9. What happens to my SUNLU Points if I return a product or cancel an order?

If you return a product or cancel an order, the SUNLU Points earned from that purchase will be reversed or decreased. SUNLU Points will also be deducted for partial refunds due to price adjustments.

FAQs

Redeem SUNLU points

1. How can I redeem my SUNLU points for products?

To redeem your SUNLU points, log in to your account and go to the "Redeem SUNLU points" section. Select the desired product and click on "Redeem now." Then enter your shipping details and submit your request.

2. How can I track my redeemed products?

a. Check the order number of your redeemed products in the "My Rewards" section. Click on the order number to go to the "My Account" page and track the delivery status of your package.

b. After redeeming, you will receive an order confirmation via email. As soon as the redeemed product has been shipped, you will receive a shipping notification email containing the tracking number.

3. Do I have to pay for the shipping of the redeemed products?

In most cases, we offer free shipping for redeemed products. However, there may be instances where shipping costs apply to certain products.

4. Can I cancel, return, or exchange redeemed products?

No, once you have confirmed the redemption, you can no longer cancel, return, or exchange the product. Please check your selection carefully before confirming the redemption. If the products arrive damaged, please contact SUNLU customer service at sales02@sunlu.com within 7 days.

5. Can redeemed products be shipped together with products I have purchased from SUNLU?

No, redeemed products are shipped separately.

6. Can I determine the shipping date for redeemed products myself?

No, the redeemed product will be shipped as soon as you have confirmed the redemption.

7. What should I do if I have a question that is not answered here?

If you have any further questions, please contact SUNLU customer service via email at sales02@sunlu.com

8. Who can I contact if I have questions about my SUNLU gift card?

For questions regarding the terms of use of the SUNLU gift card, please contact SUNLU customer service. For questions regarding other gift cards, please contact the respective third-party provider.

FAQs

SUNLU Plus Member

1. Who can become a Plus member, and how does a Plus member differ from a regular member?

The SUNLU Points Rewards Program was created to show our appreciation to all SUNLU fans. We offer our members first-class benefits, exceptional service, and the latest information – all free of charge.

SUNLU Plus membership is our paid premium subscription, offering additional benefits such as free next-day delivery vouchers, extended warranties, and higher member discounts.

2. Can I merge multiple SUNLU accounts into one Plus membership account?

It is not possible to merge multiple SUNLU accounts into a single Plus membership account. The accounts are separate and non-transferable. The Plus membership account is linked to the account through which you paid the membership fee.

3. Can my Plus membership status expire?

The fee for the SUNLU Plus membership is based on an auto-renewal subscription model. We will notify you via email before your membership expires and will automatically renew your membership for the following period after the current term ends.

4. How can I use the “Worry-Free Purchase” service?

As a SUNLU Plus member, you can take full advantage of "Worry-Free Shopping" throughout the entire duration of your active membership.

Detailed information on the scope of services and usage guidelines can be found in the guide to using free return shipping.

5. How can I manage or cancel my membership?

In the "Membership Management" section, you can manage your membership status, including temporarily suspending or resuming your membership. If you choose to cancel, your Plus membership will end immediately upon confirmation, and you will lose access to the associated benefits.

6. I no longer want the Plus membership. Will I get my money back?

The Plus membership takes effect immediately after purchase and is non-refundable. You can cancel future renewals of your Plus membership via your user account.

7. How can I claim the extended warranty service?

As an annual SUNLU Plus member, you are entitled to the "Extended Warranty Service." Please note that this benefit only applies to items purchased during the term of your Plus membership. Purchases made outside of your membership period are excluded from the warranty extension.

8. Where can I use my benefits as a Plus member?

As a SUNLU Plus member, you enjoy exclusive benefits, including free shipping vouchers, additional SUNLU points on numerous products, extra product discounts, extended warranty services, and much more. These benefits apply exclusively to orders placed in the official SUNLU online shop (store.sunlu.com) (“SUNLU Shop”).

9. Are you interested in partnerships within the framework of membership alliances or business collaborations?

If you are interested in a collaboration, we would be delighted to hear from you. Please send your proposal or inquiry (including your contact details) to branding@sunlu.com. Our team will typically get back to you within 1–3 business days. Thank you for considering a partnership with us.

General Terms and Conditions for the SUNLU Points Program

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