Shipping policy

Shipping Zones & Shipping Fees

Note: This policy applies only to products purchased directly on sunlu.com.de.

We ship your order directly from our European warehouses. We only ship to the countries listed in the table below.

1. Germany (Local Delivery)

  • Warehouse: Germany

  • Delivery Time: 1 – 3 Business Days

  • Shipping Fee: Free Shipping (excluding pre-orders)

2. Shipping Fee Overview by Region

Countries Delivery Time 0–1.25kg 1.26–3.75kg 3.76–6.25kg 6.26–12.5kg 12.51–25kg 25kg+ 50kg+
BE, LU, SK, CZ, HU, AT, NL, PL, SI, BG 5–7 Days € 6.99 € 8.99 € 10.99 € 12.99 € 19.99 Free Free
FR, IT, ES, PT, RO, HR, LT, LV, EE 5–12 Days € 7.99 € 9.99 € 12.99 € 14.99 € 24.99 Free Free
FI, SE, DK, IE 7–14 Days € 10.99 € 13.99 € 16.99 € 19.99 € 29.99 Free Free
GR, CY, MT 7–14 Days € 14.99 € 19.99 € 24.99 € 29.99 € 39.99 Free Free
CH, NO 8–15 Days € 19.99 € 24.99 € 29.99 € 39.99 € 49.99 € 59.99 Free

3. Detailed Zone Breakdown

  • EU Economy (5–7 Business Days) (excluding pre-orders).

    • Countries: Belgium (BE), Luxembourg (LU), Slovakia (SK), Czech Republic (CZ), Hungary (HU), Austria (AT), Netherlands (NL), Poland (PL), Slovenia (SI), Bulgaria (BG).

    • Condition: Shipping fee applies by weight; Free shipping on orders 25kg+

  • EU Core (5–12 Business Days) (excluding pre-orders).

    • Countries: France (FR), Italy (IT), Spain (ES), Portugal (PT), Romania (RO), Croatia (HR), Lithuania (LT), Latvia (LV), Estonia (EE).

    • Condition: Shipping fee applies by weight; Free shipping on orders 25kg+ (excluding pre-orders).

  • EU North (7–14 Business Days) (excluding pre-orders).

    • Countries: Finland (FI), Sweden (SE), Denmark (DK), Ireland (IE).

    • Condition: Shipping fee applies by weight; Free shipping on orders 25kg+ (excluding pre-orders).

  • EU Remote (7–14 Business Days) (excluding pre-orders).

    • Countries: Greece (GR), Cyprus (CY), Malta (MT).

    • Condition: Shipping fee applies by weight; Free shipping on orders 25kg+ (excluding pre-orders).

  • Standard Non-EU / EFTA Delivery (8–15 Business Days) (excluding pre-orders).

    • Countries: Switzerland (CH), Norway (NO).

    • Condition: Shipping fee applies by weight; Free shipping on orders 50kg+ (excluding customs duties & pre-orders).

Customs & Taxes Notice

  • EU Orders: No additional customs duties or import taxes apply for deliveries within the European Union.

  • Non-EU Orders (Switzerland & Norway): Your order may be subject to local import taxes or customs fees upon arrival. These charges are collected by your local customs office and are the responsibility of the buyer.

Frequently Asked Questions (FAQ)

1. How do I track my order?

After your payment is completed, we require 1–3 business days to process your order. Once handed over to the courier (DHL, DPD, UPS, etc.), it usually takes 1–3 days for initial tracking updates to appear online.

2. Do you ship to countries outside the list above?

No, we currently only deliver to the European countries specified in the table above through this store.

3. What happens if my address is in a remote area?

If your delivery address is classified as a remote area by express couriers, we reserve the right to contact you regarding potential additional remote service fees prior to dispatch.

Customer Support

Have questions about your delivery or shipping rates?

  • Support Email: support@sunlu.com / sunlude@sunlu.com

  • Business Hours: Monday – Friday (Replies within 24 hours)